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Orders and eStore
Follow these instructions to create an account. You will need your contract information to complete account registration.
Please click the link below for instructions on how to create an online account.
- Click "Register"
- Complete the User Account Registration Form
- Validate your account using one of the three available options in the Customer Account Information section at the bottom of the form. For example, under Option 1 (recommended option), you will need to provide your complete customer number, bill-to and ship-to numbers
Please select one of the following links to learn how to:
Yes. You can create and add items from multiple Shopping Lists to your cart.
You can also use product search capabilities to identify parts and the Quick Order function to add items to the same cart.
Access these options from the eStore home page.
You can also use product search capabilities to identify parts and the Quick Order function to add items to the same cart.
Access these options from the eStore home page.
Credit card payments are only accepted for orders from United States and Canada at this time.
No. Please contact your Beckman Coulter dealer for order inquiries.
Yes. Contract prices will apply.
If you do not confirm your Scheduled Order or complete the checkout process, your order will not be submitted.
Your account must be validated before the purchase order option becomes available. To begin the account validation process, please contact us.
- Log in via the link at the upper right corner of the page
- Hover over the “store” icon and select Invoices
Follow the "Proceed to Checkout" link. On the Payment Information page, click "Attach Files" to attach up to four files to your order.
On the Shopping Cart page, in the Address section, select "Change Address."
The dropdrown list will contain all the addresses Beckman Coulter has on file for you; you may select your desired billing or shipping address from the list.
The dropdrown list will contain all the addresses Beckman Coulter has on file for you; you may select your desired billing or shipping address from the list.
Yes. You will be notified via email if a part is on back order. Upon notification, you will have the option to change your order, wait for shipment or cancel your order.
You may also contact customer support to update your order. Should your order be delayed due to a back-order issue, a Beckman Coulter representative will contact you regarding order status.
You may also contact customer support to update your order. Should your order be delayed due to a back-order issue, a Beckman Coulter representative will contact you regarding order status.
Register for an account. After you receive confirmation that your registration is complete, sign into eStore, select the item(s) you wish to see contract prices for, and add them to your shopping cart. Click "View Cart" to see your contract prices for the items.
See the Beckman Coulter Returned Materials Authorization Policy.
Click "Contract Prices" within the cart and enter the specific contract number. If you don't know the specific contract number, please contact us.
Yes. You can use the Shopping List function to create a list of parts, quantities and optional target inventory quantity that can be saved and recalled when you sign in to eStore.
You can name your Shopping Lists and retrieve them by name, fill in the quantity of the items you want to order and add those items to your current cart. You may also delete or add items to the cart after you submit the Shopping List items.
To create a Shopping List, select “My Shopping Lists” on the eStore home page and follow the instructions. You may also save information from a current order to create a Shopping List.
No. Scheduled Orders are not automatically submitted as an order. In advance of your Scheduled Order date, you will receive a reminder email containing the details of your Scheduled Order. Select the Confirm option within the reminder email and complete the checkout process to submit your order.
Enter a new address by clicking "Edit Profile" on the Shopping Cart page, choosing "Billing" and then "New Address."
When you enter a new address, your account must be re-validated by Beckman Coulter customer service prior to processing your order. (You cannot enter a new address during the checkout process, but you can select from addresses already on file with Beckman Coulter.)
When you enter a new address, your account must be re-validated by Beckman Coulter customer service prior to processing your order. (You cannot enter a new address during the checkout process, but you can select from addresses already on file with Beckman Coulter.)
If you do not want to change your default address but want to use a different address for a single order, you can select the desired address by clicking "Check Out" and following the "Change Billing/Shipping Address" links.
After changing addresses, you will return to the Shopping Cart page and your order will be recalculated, as prices may vary based on shipping or billing address.
After changing addresses, you will return to the Shopping Cart page and your order will be recalculated, as prices may vary based on shipping or billing address.
Contracts
Yes, we offer service agreements on Beckman Coulter instruments not purchased directly from us. To ensure that the instrument is operating as safely and efficiently as possible and all updates, revisions and modifications are done to specification, an inspection by a qualified Beckman Coulter field service engineer is required prior to initiation of the service agreement. Any necessary repair must be completed before the instrument can be covered under a service agreement. To inquire about initiating a service agreement for your Beckman Coulter instrument, please contact us.
Mid-term upgrade availability varies by contact. Please contact us for more information.
We offer the most complete service coverage in the industry. However, some areas may be outside local field service team coverage. In those instances, travel time charges for non-warranty or non-contract work will be proportional to the amount of time traveled by the field service engineer. Please check your service agreement for details regarding included travel charges.
Troubleshooting Hotline: (800) 854-3633
eIQAP User Support: (800) 526 7694
Phone: (800) 526-3821
Fax: (800) 232-3828
Fax: (800) 232-3828
eIQAP User Support: (800) 526 7694
Accounts Receivable
Main Line: (800) 526-3821, Option 5
Department Fax: (714) 223-4100
Email: creditcollectionsus@beckman.com
Accounts Payable
Main Line: (714) 961-6550
Email Inquiries: becap.info@beckman.com
Invoice Submission: becap.us@beckman.com (PDF Format Only)
For coding, Medicare, Medicaid and Commercial coverage and reimbursement rate information, please contact: BECMedicalReimbursementHotline@beckman.com.
A reimbursement representative will get back to you promptly.
